At West Virginia Sceneries, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return policy to ensure your peace of mind.

1. Returns: You may return any unused or undamaged item within 30 days of purchase for a full refund. To initiate a return, please contact our customer service team at returns@westvirginiasceneries.com to obtain a return authorization and instructions.

2. Exchanges: If you would like to exchange your item for a different size, style, or design, please contact us to arrange an exchange. Exchanges are subject to product availability.

3. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping method and insuring your package, as we cannot guarantee that we will receive your returned item.

4. Refunds: Once your return is received and inspected, we will process a refund to the original method of payment within 5-7 business days. Please note that it may take additional time for the refund to appear on your credit card statement, depending on your financial institution.

5. Damaged or Defective Items: If your item arrives damaged or defective, please contact us immediately with photos of the damage or defect. We will work with you to resolve the issue and provide a replacement or refund as needed.

6. Custom Orders: Please note that custom orders are final sale and cannot be returned or exchanged unless they arrive damaged or defective.

7. Gift Returns: If you received an item as a gift and would like to return or exchange it, please contact us for assistance. We are happy to work with you to find a solution.

If you have any questions or concerns about our return policy, please don’t hesitate to contact our customer service team at our email! We’re here to help!